Right of withdrawal

Last updated: 7 November 2026. This is a translation for your convenience; only the German version is legally binding.

Consumers have a right of withdrawal as set out below. There is no right of withdrawal for posters made to your specifications; see "Exclusion of the right of withdrawal".

Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days

for a contract for a voucher that we send you by email: from the day the contract was concluded;
for a contract for goods: from the day on which you, or a third party other than the carrier designated by you, took possession of the goods;
for a contract for several goods ordered in one order and delivered separately: from the day on which you, or a third party other than the carrier designated by you, took possession of the last item.

To exercise your right of withdrawal, you must inform us (Tristan Fischer – moviestripes, Huiskensstr. 51, 47877 Willich, Germany, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For contracts for goods, the following also applies: we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to Tristan Fischer – moviestripes, Huiskensstr. 51, 47877 Willich, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you withdraw from a voucher purchase, the voucher code becomes invalid.

Exclusion of the right of withdrawal

There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer's personal needs (§ 312g (2) no. 1 BGB).

This applies in particular to posters with a title or subtitle you have set yourself and to posters with a selection of films you have put together yourself. These posters are designed and printed only after your order and according to your details, and cannot be sold to other customers.

Your rights in case of defects (e.g. transport damage or misprints) remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Tristan Fischer – moviestripes, Huiskensstr. 51, 47877 Willich, Germany, email: [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.